? How long they have been in business
? Are they locally owned and operated
? Ask if owners are involved in daily operations
? Ask them about their safeguards from loss of revenue
? Ask them about their Professional on-going training
? Ask them about their onsite industry I.T. support
? Ask them about custom financial reporting and profitability
? Ask them about their specialty specific training of their billers
? Ask them about their Certified Coding Audit Support
? How do they plan to streamline your billing
? What is their employee retention rate
? Ask them about their Client Care Department
? Ask them about their Accountability Clause
? What are their success stories
? How many years of experience does the biller have
? How will my biller help me increase my revenue
? What is the specialty specific training my biller has received
? How can my biller manage daily tasks, denials and follow-ups
? How can the biller help with the growth of my practice
? Ask them about their experience with data analysis and custom financial reporting
? How am I going to respond to I.T. issues
? What can my biller do to minimize downtime
? Who is going to be accountable for loss of revenue
? How do they plan to streamline my billing process
? How does my biller guarantee uninterrupted revenue cycle
? How much time will I invest managing the billing